Shipping Policy

We ship all of our parcels from China. Currently we ship to United of States, United Kingdom, Canada, Taiwan, Australia, Singapore, New Zealand, Morocco,Malaysia ect,  more than 60 countries world-wide. We strongly recommend you create a user account with your address and country information. Once this is done our website's shopping cart system will automatically calculate the shipping costs for each shipping method offered.

Typically, We use 4PX-Cpacket , if your country is not available please send us an email detailing your country name and if it's possible for us to ship to your country, we will add it to our system!

Shipping Methods and Transit Times

**Delivery times stated are estimates and not a guaranteed delivery time.  Internationally shipped parcels must pass through China Customs and Customs of the destination country.  We cannot control or be held responsible for delays at Customs. If you are un-satisfied with service provided by your country's Customs Agency you (as a citizen/resident) should contact them and file a complaint.  Sometimes, a parcel will take longer than the stated estimated time frame. We are a separate entity from the courier/postal service delivering your parcel, and as such, we have no control over the speed at which they deliver parcels!

Order processing time takes 1-5 Business Days!  Total transit time is:Order processing time + Transit Time for the shipping method you've chosen!

4PX-Cpacket:8-40 working days

If you place multiple orders in a short period of time to be shipped to the same address, we reserve the right to combine the orders into one shipment. If you do not want multiple orders combined, you must tell us so when placing your orders.

Lost, Missing and Broken Items Policy

While we do everything we can to ensure that your parcel arrives in a timely manner and without breakage, we cannot control every aspect of its journey. We will always work hard to satisfy your needs and concerns and we appreciate your patience and understanding!

To avoid any problems with your parcel:

  1. Make sure that your correct address is on file with us and also with whichever payment method you choose to use. We will not be responsible for parcels sent to the wrong address since the address used for shipping labels is pulled directly from the information you give us when placing your order. We do not manually type anything, so if the address is incorrect, it's not because we made a mistake. Please be mindful of autofilled addresses! If you choose to have your parcel redirected by your postal service or other courier to another address, we will not be held responsible for lost parcels.
  1. If we determine that your parcel is lost in transit, we will offer to re-ship without additional charges. We will re-ship the replacement parcel using the original shipping method you paid for. Should you want to upgrade to a faster shipping method for the replacement parcel, you will be charged the difference between the original method and the upgraded shipping method. Please see below for the time-frames regarding when we will begin investigating a missing parcel and when a parcel will be considered lost.
  1.  Please be aware that there is a difference between a parcel that is lost in transit and a parcel that is missing after it has been marked "Delivered" by the courier. If a parcel has been marked as delivered but you cannot find it, we are unable to do anything. We cannot issue a refund or send a replacement, and we cannot file a claim for a parcel that has been marked as delivered. We recommend you check at an alternate entrance to your domicile, at a neighbor's house or apartment, or at the front desk of your apartment complex or place of business to see if the parcel has simply been misdelivered. If the parcel is not in one of those locations, please contact the courier to see if they can help locate your parcel. If your address and/or mailbox is not a secure place to receive packages then please ask us about adding a signature confirmation service. If you have any doubts about the safety of packages left at your home or place of work then please choose a shipping method that requires a signature for delivery!
  1.  Although we pack all of the items we send with lots of bubble wrap and take great care with packing, sometimes items will arrive broken. Let us know immediately if you receive broken or damaged items. If an item is broken or missing from your order, we reserve the right to require you to provide photographic documentation of the defect or damage before we can replace the item or refund you.
  1. Please contact us within 14 days of receipt of your order if something is missing or broken. We will not send replacements, issue refunds or store credits if you wait longer than 14 days after receipt of your order. We do no offer any form of warranty on teaware.
  1.  In the event that the Customs Agency of your country disallows entry of the parcel we cannot be responsible! We will refund you for the amount you paid minus shipping (both to and returning from your country) plus a 30% restocking fee (and any applicable import fees) once we have received the returned parcel. If the parcel is lost or unable to be re-imported back into China we cannot be held responsible and no refund will be possible. Please be familiar with the customs requirements of your home country so that we can avoid unnecessary and costly problems and delays. Should you need documentation, certificates, invoices, or anything else sent with the parcel please let us know before making an order.

  7. If the parcel is returned to us as "undeliverable" or "wrong address" or denied by your Customs agency (or any other reason) we can attempt to send the parcel again, but you will be charged postage fees for the returned shipping as well as the second attempt shipping to you.  There are no 100% refunds for items sent back to us, your only option is to ask us to send the items again and pay relevant postage fees or pay a restocking fee of 30% in addition to return postage fees from your country back to us.

  1.  We cannot contact your local post office or Customs office.
  1. We cannot file a claim on your behalf with your postal service or other courier.

When should I contact you to report a possible lost parcel?

China Post Express - after 20 weeks since posting

Will I get a refund?

Yes you will, but see below for the amount of time that must pass before your parcel is considered lost.  Once that amount of time passed please contact us here.  Your parcel will be considered lost and you will be entitled to a full refund. The refund process takes 14 days to complete.  If during that 14 days your parcel arrives your refund will be canceled.  If your refund was processed but the parcel does eventually arrive, we kindly ask that you re-submit payment for the order less the shipping fee.

Customs, Customs Fees and Duties Policy

All tariffs, taxes, duties and handling fees that your Customs agency and post office add to the cost of delivery are the responsibility of the customer. If you reject the parcel and send back to us to avoid Customs duties that's fine, but shipping is not refundable, and return shipping (back to China) and 30% re-stocking fee are the responsibility of the customer.

By agreeing to the terms at checkout, you agree to pay any and all charges levied by your Customs Agency, postal authorities and/or courier (DHL, and others). Agreeing to the terms also means that you accept any delays caused by your country's Customs processing procedures.

If you refuse to pay Customs duties and processing fees the parcel will be sent back to us and you'll need to pay to have the items shipped again (even if you qualified for free shipping initially) OR if you prefer a refund you'd be refunded less a 30% re-stocking fee. Shipping is not refundable!