We ship all of our parcels from China. Currently we ship to United of States, United Kingdom, Canada, Taiwan, Australia, Singapore, New Zealand, Morocco,Malaysia ect, more than 60 countries world-wide. We strongly recommend you create a user account with your address and country information. Once this is done our website's shopping cart system will automatically calculate the shipping costs for each shipping method offered.
Typically, We use 4PX-Cpacket , if your country is not available please send us an email detailing your country name and if it's possible for us to ship to your country, we will add it to our system!
Shipping Methods and Transit Times
**Delivery times stated are estimates and not a guaranteed delivery time. Internationally shipped parcels must pass through China Customs and Customs of the destination country. We cannot control or be held responsible for delays at Customs. If you are un-satisfied with service provided by your country's Customs Agency you (as a citizen/resident) should contact them and file a complaint. Sometimes, a parcel will take longer than the stated estimated time frame. We are a separate entity from the courier/postal service delivering your parcel, and as such, we have no control over the speed at which they deliver parcels!
Order processing time takes 1-5 Business Days! Total transit time is:Order processing time + Transit Time for the shipping method you've chosen!
4PX-Cpacket:8-40 working days
If you place multiple orders in a short period of time to be shipped to the same address, we reserve the right to combine the orders into one shipment. If you do not want multiple orders combined, you must tell us so when placing your orders.
Lost, Missing and Broken Items Policy
While we do everything we can to ensure that your parcel arrives in a timely manner and without breakage, we cannot control every aspect of its journey. We will always work hard to satisfy your needs and concerns and we appreciate your patience and understanding!
To avoid any problems with your parcel:
7. If the parcel is returned to us as "undeliverable" or "wrong address" or denied by your Customs agency (or any other reason) we can attempt to send the parcel again, but you will be charged postage fees for the returned shipping as well as the second attempt shipping to you. There are no 100% refunds for items sent back to us, your only option is to ask us to send the items again and pay relevant postage fees or pay a restocking fee of 30% in addition to return postage fees from your country back to us.
When should I contact you to report a possible lost parcel?
China Post Express - after 20 weeks since posting
Will I get a refund?
Yes you will, but see below for the amount of time that must pass before your parcel is considered lost. Once that amount of time passed please contact us here. Your parcel will be considered lost and you will be entitled to a full refund. The refund process takes 14 days to complete. If during that 14 days your parcel arrives your refund will be canceled. If your refund was processed but the parcel does eventually arrive, we kindly ask that you re-submit payment for the order less the shipping fee.
Customs, Customs Fees and Duties Policy
All tariffs, taxes, duties and handling fees that your Customs agency and post office add to the cost of delivery are the responsibility of the customer. If you reject the parcel and send back to us to avoid Customs duties that's fine, but shipping is not refundable, and return shipping (back to China) and 30% re-stocking fee are the responsibility of the customer.
By agreeing to the terms at checkout, you agree to pay any and all charges levied by your Customs Agency, postal authorities and/or courier (DHL, and others). Agreeing to the terms also means that you accept any delays caused by your country's Customs processing procedures.
If you refuse to pay Customs duties and processing fees the parcel will be sent back to us and you'll need to pay to have the items shipped again (even if you qualified for free shipping initially) OR if you prefer a refund you'd be refunded less a 30% re-stocking fee. Shipping is not refundable!